Will the flooring always look the same?

Please remember that images of product displayed on electronic devices may vary from the actual product, thus it is essential that you view these in person before final selection.

What is a Floating floor?

It is a timber floorboard / panel that is not fixed to the subfloor in any way. The flooring is either glued or locked together but not down to the subfloor. The flooring is laid on a 2mm minimum underlay.

What is a Direct Stick floor?

It is a timber floorboard / panel that is fixed to the subfloor. The flooring is adhered to the subfloor and then glued or nailed together. The flooring is not laid on an underlay and therefore the choice of adhesive is important to the feel of the finished floor.

What can the flooring be laid over?

Floating floors can be laid over any dry, solid, flat subfloor, including concrete slab, particleboard, tiles, vinyl or old floorboards.  It cannot be laid directly over floor joists.

Please see the installation instructions for specific products for subfloor flatness tolerances. If the subfloor is “out” of tolerance, levelling or grinding would be required.  Many slabs will require some degree of subfloor preparation.

How long does it take to install?

It depends on the size of the team laying the floor, the complexity of design, and the area to be covered.

If you have an installer working alone, they would be able to lay between 25m² – 30m² per day of glue together flooring, 35m² – 40m² per day of click together, and 15m² – 20m² of direct stick flooring.

A good install team can install up to 200m² a day, meaning an average job may be finished in one day.

When estimating how long a floor will take to install, always under commit and over deliver!

Always take into consideration the ease or difficulty of the job. How many doorways do we have to undercut and trim off? Are there small hallways and a pokey kitchen, or is it a big square room? If a client wants to know accurately how long it will take so they can plan their family around the installation, ring the installer from site and discuss it with them.

What holds a floating floor down?

Any floating floor will sit flat as long as the subfloor is flat and in solid condition. Skirting, beading and trims adjoin other floor coverings, to both cover expansion gaps and hold down the perimeter of floating floors.

Can the flooring be sanded and recoated?

TimberTop® can be sanded. As TimberTop® are floating systems and laid on flat, hard surfaces, the sanding process is dependent on the depth of the scratches, but you should only need to remove a very minimal top layer (please refer to a specialist). Please see Warranty Information.

When should I need to sand and recoat?

This is a personal decision and depends entirely on the traffic the floor receives, and the care and maintenance, but on average, in a standard residential application, the floor will need some care every 6 or so years. Please see Warranty Information regarding recoating and resurfacing.

Why would I use floating timber instead of traditional solid timber floor?

Floating floors were born due to the complexity and inadequacies of traditional flooring, in particular, in relation to installing over a concrete slab – which is approximately what 90% of new dwellings are built on.

Firstly, solid timber flooring has to be acclimatised on site for up to 4 weeks. This in itself is sometimes just not possible. The flooring is nailed to floor joists or battens very early in construction; it is walked and worked on for the entire fit out period. It can also be exposed to weather in some applications. When it is time to coat the floor, the sander has to cut back sometimes up to 2-3mm just to get the floor flat and clean enough to apply a coat. This takes life off the floor before the consumer even walks on it for the first time.

Does the floor scratch?

Yes. Although our floor coverings have wear ratings, they are not scratch proof, and for that matter, neither is traditional solid timber flooring. All are classed as a hard floor covering but will dent if something is dropped on it, and scratch if a stone is caught in a shoe or if a chair is dragged across it. You need to take care of your floor for it to last. If a client does not want a floor that scratches, then engineered timber or laminate flooring is not for them.

Tip: Use floor mats at entrances to a home and place protective felt under furniture to avoid scratches caused by movement.

I have heard that floating floors can lift and buckle. Why?

Similarly to direct stick floors, excessive moisture and water is the enemy of floating floor. These floors must never be laid in wet areas such as bathrooms, ensuites, toilets and laundries. Kitchens are fine as there is only the occasional spillage.

If someone has a horror story about their floating floor lifting, it is usually because the floor was either not installed correctly, or it was laid in an area not recommended.

My child has asthma, is this flooring option good for them?

One of the great benefits of Laminate, TimberTop®, Engineered Parquetry, Engineered Bamboo, and DeZignCore, is that these floors do not harbour dust mites or other nasties, and are hypoallergenic.

How do you clean the floor?

Please view our Engineered Timber and Laminate Care section, or view our Caring For Your Floors Brochures.

What is Engineered Parquetry?

When timber floor boards are installed to create a pattern, it is referred to as parquetry. Surfaces By Hynes Engineered Parquetry comes in the herringbone (or fish tail) pattern. Produced from the finest timber, our parquetry looks beautiful, is easy to clean, and is incredibly durable.

What is Engineered Bamboo?

Bamboo is a natural product and specifically a member of the grass family. It is this fact that goes a long way in explaining its unique characteristics. Bamboo, like grass, grows pretty fast. In fact, bamboo grows to its full mature height of 20 metres or more in a mere 4 years. At this point it is ready to harvest, but unlike trees, it has a vast root system like grass, which enables rapid regeneration, hence a benefit of Bamboo is that it is an environmentally sustainable timber floor.

Engineered Bamboo is manufactured from sustainable natural resources combining a 3mm strand woven bamboo wear layer, permanently bonded onto an 11mm hardwood plywood substrate. This method provides a long wearing, stable and durable floor with a thickness of 14mm.